Privacy Policy — Bali Seaplane Tour
In short: when you enquire about a scenic flight through WhatsApp, email, or this website, we collect only the details needed to quote and arrange your trip with a licensed operator, we share them strictly with the operator and transfer partner fulfilling your booking, and you can ask us to access, correct, or delete your data at any time.
Last updated: September 2026.
This policy explains how Juara Holding Group (“we,” “us,” “the Desk”) handles personal data collected through baliseaplanetour.com and its linked WhatsApp and email channels. Juara Holding Group is an independent coordination desk, established 2015, that arranges scenic seaplane experiences and related transfers with licensed operators. We do not own, crew, or operate any aircraft, and we are not affiliated with Santai Seaplane, Aman Air, Mason Adventures, or any other operator named on this site — mentions of those companies are informational, describing publicly available scenic flight and transport options.
What data do we collect?
Most of the data we hold comes directly from you when you start a conversation, not from tracking. Typically that happens over WhatsApp (+62 811-3941-4563) or email (bd@juaraholding.com), or through a short enquiry form on this site.
| Data type | Why we collect it | How long we keep it |
|---|---|---|
| Name and contact details (WhatsApp number, email) | To respond to your enquiry and send a quote or itinerary | Up to 24 months after your last message, then deleted or anonymised |
| Travel dates and party size | To check operator availability and calculate per-guest pricing | Deleted once the enquiry is closed or the trip date has passed, unless needed for a dispute |
| Passenger weights | Required by some operators for seaplane weight-and-balance safety limits (maximum 8 guests, Cessna Caravan 208 EX Amphibian on the published Bali route) | Shared with the operator at booking, then deleted from our records within 90 days |
| Passport or ID details | Only collected when a specific operator’s manifest or insurance requires it | Retained only as long as needed to complete that booking, then deleted within 90 days |
| Hotel or pickup location | To arrange transfers where a package includes them | Deleted once the trip is completed |
| Payment reference notes | Where a deposit or payment is coordinated for a booking, we keep confirmation references, never full card numbers | Retained for 5 years to meet Indonesian bookkeeping and tax obligations |
| Website analytics (pages visited, approximate location by IP, device type) | To understand which pages are useful and fix broken content | Aggregated analytics data is retained up to 26 months; we do not use it to identify individuals |
We do not collect health information, biometric data, or payment card numbers directly — any card or transfer details are handled through the operator’s or payment provider’s own secure channel, never typed into a message to us.
Why do we process this data?
Every piece of data above exists to do one job: quote and arrange a scenic flight (or a bundled transfer, lunch, or day-pass add-on where an operator agrees to arrange one) with a licensed partner. As of September 2026, the only scheduled scenic product we are aware of departing from Bali is a 40-minute South Bali coastal flight from Ngurah Rai Airport; routes such as Nusa Penida, North Bali, Mount Agung, Mount Batur, or sunset departures are not standing products and are only arranged case by case, subject to operator availability, permits, air traffic control clearance, and weather. Where we relay your enquiry for one of these on-request routes, the same data-handling rules in this policy apply.
Who do we share your data with?
We share only what a specific booking requires, and only with:
- The seaplane or aircraft operator handling your flight.
- A ground or water transfer partner, if your package includes a pickup.
- Payment or insurance providers you or the operator engage directly for that trip.
- Indonesian authorities, if legally required (for example, immigration or aviation safety reporting).
We do not sell personal data, and we do not pass your details to unrelated marketing lists. If we ever wanted to send you a newsletter or promotional update, we would ask first and let you opt out at any time by replying “stop” on WhatsApp or emailing bd@juaraholding.com.
Cookies and website analytics
This site uses a small set of cookies to keep the enquiry form working and to measure which pages visitors find useful, using standard analytics tools. These cookies do not build advertising profiles of you. You can block or delete cookies in your browser settings; doing so will not stop you from contacting us by WhatsApp or email, though it may reset preferences like language selection on your next visit.
Your rights under Indonesian and international law
Under Indonesia’s Personal Data Protection Law (UU No. 27/2022, “UU PDP”), you have the right to:
- Know what personal data we hold about you and why.
- Request a copy of that data.
- Ask us to correct inaccurate data.
- Ask us to delete data that is no longer needed for the purpose it was collected.
- Withdraw consent for optional processing, such as marketing messages.
- Object to processing you believe is unlawful, and lodge a complaint with Indonesia’s data protection authority.
If you are visiting or booking from the European Economic Area or the United Kingdom, we apply the same standards in the spirit of the General Data Protection Regulation (GDPR), including the rights to access, rectification, erasure, and data portability, even though Juara Holding Group is based in Indonesia and GDPR does not independently govern our operations there.
To exercise any of these rights, email bd@juaraholding.com or message WhatsApp +62 811-3941-4563 with your name and the approximate date of your enquiry. We aim to respond within 14 working days.
International data transfers
Because operators, insurers, or payment partners for a given trip may be based outside Indonesia, your data may be processed in another country. We only transfer the minimum data needed to complete your booking and expect each partner to handle it under their own applicable data protection obligations.
Security
We limit access to enquiry data to the team members coordinating your booking and use standard safeguards (access-controlled email and messaging accounts) to reduce the risk of unauthorised access. No online system is completely risk-free, and we ask that you avoid sending full card numbers or passwords through WhatsApp or email.
Booking and liability notes
Juara Holding Group acts as a broker and coordination desk, not the operator of any flight, vehicle, or vessel. Quotes we relay are indicative and set by the operator, subject to change and to availability, permits, and weather; our currency conversions (for example, estimates for published per-guest fares) are our estimates, not the operator’s official pricing. Final contracts, safety responsibility, and cancellation terms sit with the licensed operator carrying out the flight or transfer; we will point you to that operator’s own terms before you commit to a booking.
Children’s data
We do not knowingly collect data directly from children. Where a family enquiry includes a minor’s name or weight for seaplane safety limits, that information is provided by the accompanying adult and handled under the same rules as the rest of this policy.
Changes to this policy
We may update this policy as our services, partners, or Indonesian data protection rules evolve. The “last updated” date at the top of this page will always reflect the most recent version. Material changes will be noted on this page; we encourage you to check back periodically.
Contact us
Questions about this policy or a request about your data:
- WhatsApp: +62 811-3941-4563
- Email: bd@juaraholding.com
Juara Holding Group, independent coordination desk, established 2015.